Privacy Policy

Chimplay develops and publishes social games for the web and mobile devices (the 'Service'). In this Privacy Policy, 'Chimplay' refers to Chimplay and its 'Affiliates,' which refers to subsidiaries, parent companies, joint ventures and other corporate entities under common ownership. We may also refer to Chimplay as "we" or "us." Chimplay is committed to protecting the privacy of its users while providing a superior social gaming experience ("users" or "you"). The purpose of this Privacy Policy is to inform you about how Chimplay manages, collects, stores, shares, uses and protects the information you provide in any Chimplay game or application, including whenever you play our games or otherwise access any of our Services, products, content, chimplay.com and other domains provided by Chimplay .  

By using the Service, you agree to the collection, disclosure, storage and use of your information as outlined in this Privacy Policy. If you do not want Chimplay to collect, store, use or share your information in the ways described in this Privacy Policy, you should not play Chimplay's games or use our Services. Chimplay may amend the Privacy Policy from time to time, and Chimplay encourages you to consult the Privacy Policy regularly for changes.

Information Collected

Chimplay's primary objective in collecting user information is to provide and enhance the Service, enabling users to enjoy the Service. When you install and play Chimplay's games or access any of our Services, Chimplay may automatically receive, collect and record certain information about you, whether through the Services directly or through a third party social network (like Facebook) or other third party services ("Account Information").

Personal Information

'Personal information' refers to information about you that can be used to contact or identify you. The types of personal information collected by the Service may vary depending on the activity and may include:

(1) Your first and last name (or the name you have associated with your device);

(2) Your social network or third-party service user identification number (like your Facebook ID number), which is linked to publicly available information like your name and profile photo (including the social network ID numbers and other public data of your friends);

(3) Your mobile device's unique identifier (UDID);                                                                                      

(4) Your telephone number;

(5) Transaction identifiers for purchases;

(6) Your email address used to log in the social network;

(7) Your profile picture or its URL; or

(8) Any other relevant information included in your application, social network or other online profile.

Additionally, Chimplay may acquire information from you through:
(1) Your access and participation on message boards;
(2) The contents of your interactions with our customer support; or
(3) Your purchases of virtual items of any type.

If you purchase a license to use in-game virtual currency or virtual items in any of our games, our third party payment processor will collect the billing and financial information it needs to process the charges. This may include your postal address, e-mail address, and financial information. Chimplay does not collect or store your financial information, such as credit card numbers. However, Chimplay's payment processors may share non-financial information with us related to your purchases, including your name, billing address and the items purchased to fulfill your order.

Chimplay may also obtain the billing and payment information that you provide when your purchase is processed by another party (like Facebook, Apple or Google) such as when you purchase something in a game of which you play on a social network or of which you downloaded on your mobile device. However, Chimplay does not store this information.

Our Terms of Service explain our policies and terms relevant to our charges, billing practices, third party credits and virtual currencies. Please note that such purchases may also be subject to additional policies of such third party site.

Non-Personal Information

'Non-personal information' refers to information that, when taken alone, cannot be used to identify or contact you. Chimplay may collect non-personal information about your use of its Service during your gameplay. Chimplay may also invite you to share non-personal information about yourself including, but not limited to:

(1) Your age and date of birth;

(2) Your gender;

(3) Information about the hardware you may own;

(4)  Your country;                                                                                                                                         

(5) If applicable, your physical geolocation and that of the devices you use to access our Services;       

(6) Your favorite websites, friend list information and fan pages; or

(7) Any other information included in your application, social network or other online profile.

If non-personal information is collected for an activity that also requires personal information, Chimplay may combine your non-personal information with your personal information to provide you with a better user experience, improve the value and quality of the Services, analyze how the Services are used, and to create new features and promotions. Chimplay may also record game play information such as your game session duration and your high scores.

In addition to information collected as described above, you may choose to share additional information about yourself throughout the Service, such as on message boards and in-game chat rooms. Any actions you perform with other players are considered public and are to be performed at your discretion.

Other information Chimplay may collect includes: your occupation, language, zip code, area code, location, and the time zone where a Service is used, as well as information about your computer, mobile device, software, platform, incident data, Internet Protocol (IP) address, network Media Access Control (MAC) address and connection, browser type, browser language, referring pages, exit pages and URLs, number of clicks, domain names, landing pages, pages viewed and the order of those pages, statistics about your interactions with the Service, the amount of time spent on particular pages, and the date and time of activity. Chimplay collects this information to understand customer behavior better so we can improve products, Services, and advertising. Chimplay may also receive either non-personal or public information from third parties about the market and demographic studies and data that Chimplay may use to supplement personal information provided directly by you.

Use of Your Information

How Chimplay Uses Your Information

Chimplay uses your information to set up your game accounts which allow you to play our games, to operate and optimize our Services, to provide you with a safe, easy, efficient, and customized experience, to fulfill your requests and purchase orders, and to send you other account-related information. Also, the personal information you provide will allow Chimplay to send you messages regarding things such as in-game (in-app) updates, new products, features, enhancements, specials and promotional offers, upgrade opportunities, contests, and events of interest. We will keep you informed of your in-game (in-app) activity, including comments from friends, notifications about the status of in-game (in-app) activity as well as notifications of gifts and prizes. You may opt out of some of these communications at any time. Details on how to opt-out and explained below.

Chimplay may also use personal and non-personal information, both individually and combined, to better understand the behavior and preferences of its customers. The information is used to identify, make suggestions and enable communication and connections with other Chimplay users, to offer a  personalized experience of our Services to you, to provide technical support and respond to inquiries, to troubleshoot technical problems, to help create a safer and more trusted environment for our players by preventing fraud or potentially illegal activities, to deliver and enforce our Terms of Service, target and serve static and dynamic advertising, to provide in-game (in-app) leader boards and promote in-game (in-app) player achievements, to receive input and feedback to improve Chimplay products and Services and their content, to ensure proper functioning of our products and Services, to manage and deliver contextual and behavioral advertising, to administer rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by our business partners or us, to comply with our legal obligations, resolve any disputes we may have with you or other players, and to enforce our agreements with third parties and conduct research.

Also, Chimplay may combine non-personal information with personal information, such as an email address, to manage loyalty programs, modify its offerings, web pages or gameplay experience to provide a better experience for you. We may also send promotional e-mail messages and promotional SMS messages ("Promotional Communications") directly or in partnership with parties other than Chimplay, by your marketing preferences. Each Promotional Communication will usually offer you choices about receiving additional messages. You can choose to opt-out of receiving additional promotional e-mails from Chimplay by clicking on the "unsubscribe" link in any such e-mail, or by visiting the e-mail preference page. Please note that once we receive your request, it may take an additional period for your opt-out to become effective. If you opt-out of our Promotional Communications or other forms of communication, we may still e-mail or communicate with you from time to time if we need to provide you with information or if we need to request information from you on a transaction initiated by you, or for other legitimate non-marketing related reasons.

We do not share personal information with third party advertisers for their direct marketing purposes unless you have given consent. We may share (i) aggregated information (information about you and other users collectively, but not specifically identifiable to you); (ii) anonymous information; and (iii) certain technical information (including IP Addresses, MAC Addresses for mobile devices and mobile device IDs) to develop and deliver targeted advertising to the Service and on the websites of third parties. We may also allow advertisers to collect these types of information within the Service and they may share it with us and use it for advertising.

Advertisers may collect this information using a variety of tracking technologies, including but not limited to, browser cookies and web beacons. The information collected may be used to offer you targeted ad-selection and delivery to personalize your user experience, ensuring that advertisements for products and services you see will appeal to you. This method is referred to as behavioral advertising and includes collecting web analytics, analyzing traffic and other end user activity to improve your experience. For iOS devices running version 6 or higher, you may limit in-app advertising by adjusting the 'Limit Ad Tracking' setting or resetting the 'Advertising Identifier' at any time by visiting your device's 'Settings' page. When using other operating systems, such as Android for Android devices and Windows for Microsoft you may review the support resources and the privacy settings for the respective operating systems to opt-out of personalized in-app advertisements. For any other devices and operating systems, please visit the privacy settings for the applicable device or contact the applicable platform and applications store operator.

Our collection, use, and disclosure of anonymous or aggregated information are not subject to any of the restrictions in this Privacy Policy. Chimplay games or their purchase pages may display an "offer wall" that is hosted by an offer wall provider. The offer wall allows third party advertisers to provide virtual currency to users in exchange for interacting with an advertisement or for completing a marketing offer that may include signing up for an account with one of those advertisers. These are not offers made by Chimplay. These offers may be displayed to you based on certain technical information, such as your geographic area or anonymous demographic information. After clicking on one of these advertisements, you will no longer be on a site hosted by Chimplay or a partnering social network. To properly credit user accounts and to prevent fraud, a unique identifier, in some cases your user ID number, will be shared with the offer wall provider.

By using friend finder tools, whether directly through the Service or through a social network or gaming service, you acknowledge that use of these friend finder tools will help you locate your contacts and will also allow your contacts to associate your Service account (and related gaming entitlements, including games played, spins and coins) with your social network profile and/or email address. Your resulting friends' list will be subject to this Privacy Policy. Some messages, such as invites for friends to join you in a game, may include your name and profile photo. The Service supports and may encourage interaction among players.

In most Chimplay games, if you play through a social network or register with a social network (for example, Facebook Connect), your social network friends will see your name, profile photo and descriptions of your game activity. In many Chimplay games, friends and other players will be able to see your game profile, which may include your name or a 'username' and your profile photo, which in some cases may disclose your social network User ID number. Access to your social network User ID may allow others to view the public information associated with your related social network or Chimplay account. Other players may also be able to send you game requests or even friend requests through the related social network's communication channels.

If you enter a sweepstake, contest, or similar promotion, Chimplay may use the information you provide to administer those programs. Your participation in tournaments or other online game events is conditional upon you granting Chimplay permission to collect, use, store, communicate and publicly display statistical data generated through your game activity, such as your scores, rankings, and achievements.

In all cases of data access and collection, the information you provide will not be disclosed, rented, loaned, leased, sold, or otherwise voluntarily distributed to unaffiliated third parties and will be used solely for the purpose described in this Privacy Policy. Chimplay will retain your information for the duration your account is active, or as needed, to provide you Services per the reasoning for collecting the information. We will not retain your personal information for longer than is necessary for our business purposes or legal requirements. For example, we may retain some information for a few years after you have closed your account if it is necessary to meet our legal obligations or to exercise, defend, or establish legal rights. If you wish to cancel your account or request that Chimplay no longer uses your information, contact Chimplay at the email address provided in the Contact Us section below. Please note, there may be instances where Chimplay is legally required to retain your information.

Disclosure of Your Personal Information

You understand and agree that Chimplay may be required to access, monitor, and disclose your information, and the contents of your online communications (including but not limited to, chat text, voice communications, IP addresses and any personal information) if required to do so by any applicable law or regulation, or in the belief that such disclosure is reasonably necessary to avoid liability, to comply with legal process, including, but not limited to a subpoena, statute, search warrant, or court order, or to protect the rights or property and rights of Chimplay or a third party, to protect the safety of our users, the public or any person, or to prevent or stop activity Chimplay may consider to be, or to pose a risk of being, illegal, unethical, criminal or legally actionable, including to report such criminal activity or to exchange information with other companies and organizations for fraud protection, credit risk reduction, and other security precautions. Please note that Chimplay is not required to question or contest the validity of any search warrant, subpoena or other similar governmental request that it may receive.

Chimplay may also disclose information about you if it determines that such disclosure is reasonably necessary to enforce our Terms of Service or to guard its processes or users. Additionally, Chimplay may sell, transfer or otherwise share some or all of its assets, including your Personal Information, in the event of a merger, acquisition, reorganization, or sale of assets, or in the event of bankruptcy. We may transfer your information, including personal information, to the succeeding organization in such an event. As part of our international operations, we may transfer data to our affiliates from time to time for our legitimate business purposes.

Browser Use

Note that in the ordinary course of Internet activity, certain information may be sent from your browser to third parties such as advertising networks and analytics companies. Chimplay has no control over the information sent from your browser to those networks or other third parties and recommends that you ensure that your browser settings prevent the disclosure of information that you don't want to share.

Cookies

Like many websites, Chimplay and service providers acting on our behalf, like Google Analytics, store log files and use tracking technologies such as "cookies" to collect information. A cookie is a small data file that is transferred to your computer's hard disk or your mobile device for record-keeping purposes. The Service may send cookies to a computer or a mobile device when a user accesses or views a Service. The information contained in a cookie may be linked to personal information for purposes such as improving the quality of Chimplay's Service, tailoring suggestions to interests, and making the Service easier to use. Third party advertisers on the Services may also use, place or read cookies or other technologies as described below on your browser, and those practices are subject to their policies. Cookies can be disabled at any time by changing your web browser's options to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit or limit the type of cookies you allow. Flash cookies operate differently than browser cookies and cookie management tools available in a web browser may not remove flash cookies. If you do not accept cookies, however, you may not be able to use all features, parts or functionalities of the Service.

We and our service providers may also employ other technologies including (i) web beacons, which allow us to know if a certain page was visited or whether an e-mail was opened; (ii) tracking pixels, which allow us or our advertising partners to advertise more efficiently and effectively by excluding our current users from certain promotional messages, identifying the source of a new installation or delivering ads to you on other websites; and (iii) local shared objects also known as flash cookies, which help us to reduce fraud, record your in-game preferences and speed up load times.

We and our service providers use these log files, tags, and tracking technologies to collect and analyze particular types of technical information, including: IP addresses, the type of computer or mobile device you are using, your operating system version, your mobile device's identifiers, like your MAC Address, Identifier For Advertising (IDFA), and/or International Mobile Equipment Identity (IMEI); your browser type; your browser language; referring and exit pages, and URLs; platform type; the number of clicks on a page or feature; domain names; landing pages; pages viewed and the order of those pages; the amount of time spent on particular pages; and game state and the date and time of activity on our websites or games. In some instances, we will link this information with your social network ID.

Third Party Service Providers

Chimplay may employ third party companies and individuals to facilitate its Services, to provide the Services on its behalf, to perform tasks (e.g., without limitation, maintenance services, database management, web analytics and improvement of the Services) or to assist Chimplay in analyzing how its Services are used.

From time to time, Chimplay employs third party contractors to collect personal information on its behalf to provide email delivery, product, prize or promotional fulfillment, contest administration, data analysis, hosting services, credit card processing, optimizing gameplay, customer service and to help us in our marketing efforts, including managing and delivering contextual and personalized advertisements or other services through the Service. When requesting these services, you may be asked to supply your name, mailing address, telephone number and email address to our contractors. Chimplay may ask some third-party contractors, such as credit agencies, data analytics or market research firms, to supplement personal information that you provide to Chimplay for its marketing and demographic studies, so that Chimplay can consistently improve its websites and associated advertising to deliver an experience that meets visitors' needs and preferences. To improve our understanding of individual customers, Chimplay may combine this information with the information you provide to us. We instruct all such third-party service providers to maintain the confidentiality of the information disclosed to them and to not use your information for any purpose other than to provide services on Chimplay's behalf.

Chimplay and service providers acting on our behalf, such as Google Analytics, use server or web log files and tracking technologies to collect and analyze certain types of technical information, including cookies, IP addresses, device type, device identifiers, browser types, browser language, referring and exit pages, and URLs, platform type, the number of clicks, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages, game state and the date and time of activity on our websites or games, and other similar information. In some cases, we will associate this information with your user ID number for our internal use.

You may opt-out of the use of your personal information for the purpose of third party analytics by emailing your request to chimplays@gmail.com or by submitting a ticket via the applicable support channel.

Links

The Service may contain links to other websites or applications. Just because the Service links to a website or application or displays a banner ad or other type of advertisement does not mean that Chimplay endorses or authorizes that third party, nor is it a representation of any affiliation with that third party. If you click on a link to a third-party site or application, including on an advertisement, you will leave the Chimplay site or application you are interacting with and will be taken to the site or application linked to the clicked ad. These third-party websites and applications may use their cookies or other files on your computer or mobile device and may collect data or solicit personal information from you. Other sites and applications follow different rules regarding the use or disclosure of the personal information you submit to them. Chimplay cannot control the activities of third parties. Therefore it cannot accept responsibility for the content of these third party services or any use of your personal information by such third parties, and it cannot guarantee that they will adhere to the same privacy and security practices as Chimplay. Therefore, we strongly recommend that you read the privacy policies and statements of other websites and applications you visit before providing any personal information.

Message Boards and Chat Rooms

You may be able to take part in certain activities on our websites or games that provide the chance to communicate or share information not just with Chimplay, but also with other users of our Service. Please note that some information you post and communicate through a Service or a third-party site or service is public information of which you have no expectation of privacy.

You may choose to disclose information about yourself in the course of contributing user generated content to Chimplay Sites or Services, or in its chat rooms, blogs, message boards, user 'profiles' for public view or in similar forums on its sites through mobile services and through third party sites or services, posting public comments to other users' profiles or gameboards, posting photos, sending private messages or invitations to other users, either directly on our sites or to their e-mail accounts. Information that you disclose in any of these forums is public information, and there is no expectation of privacy or confidentiality.

You should be aware that any personally identifiable information you submit during these public doings can be read, collected, or used by other users of these forums, and could be used to send you unwanted messages. Chimplay is not responsible for the personally identifiable information you choose to make public in any of these forums. We may also record and store archives of these communications on Chimplay's servers to protect the safety and wellbeing of our users as well as Chimplay's rights and property about the Service. You acknowledge and consent to the recording and storage of such communications for these purposes.

If you post a video, image or photo through a Service for public view, you should be aware that these may be viewed, collected, copied and used by other users without your consent. Chimplay is not responsible for the videos, images or photos that you choose to post through a Service.

Access through Social Network Services or Mobile Devices 

By accessing or connecting to the Service through a social network (such as Facebook), mobile device (such as cellular phones, iPads, tablets) or another third party platform or service, where our games may also be referred to as 'applications', you are authorizing Chimplay to access, collect, store, and use, in accordance with this Privacy Policy, any and all information that you agreed the social network, mobile device or other third party platform and applications store could provide to Chimplay through the social network, mobile device, or third-party platform Application Programming Interface (API) based on your settings on such social network, mobile device, applications store or platform.

The information you allow Chimplay to access varies by game and social network, and it is affected by the privacy settings you and your friends establish at each social network. In some games, we will create and assign to your device an identifier that is similar to an account number. We may collect the name you have associated with your device, device type, telephone number, country and any other information you choose to provide. Your agreement begins when you connect with the third-party network, applications store, platform or service via the Service, and when you connect with the Service, or 'accept' or 'allow' (or similar terms) the Service to access your information through a social network, mobile device or other third party platform, applications store or service. If you access our games from a social network, mobile device or other third-party platform, applications store or service, we recommend you to also read the applicable social network, mobile device or another third party platform, or applications store Terms of Service and Privacy Policy. If you are unclear about what information a social network is sharing with us, please visit the social networks where you play our games to find out more about their privacy settings.

With your consent, we may send push notifications to your mobile device to provide game updates and other pertinent messages. You can manage push notifications from the 'options' or 'settings' page within the relevant game. You may also be able to manage them from your device's settings page for the relevant game. You may also receive local notifications. You can turn off local notifications by visiting the 'options' or 'settings' page within the relevant game. You can stop further use of your geo-location (for example through 'check-ins') by visiting your device's settings for the relevant application or the 'settings' page for the relevant game.

Changing or Deleting Your Information

You may review, update, correct or delete any personal information by changing the applicable information in your profile page. If you completely delete all of this information, your account may be deactivated. If you would like Chimplay to review, delete, change or not use your information in our system, or if you have further queries, please contact Chimplay via e-mail to chimplays@gmail.com or submit a ticket via the applicable support channel and we will attempt to meet your request providing we are not legally obligated to retain such information. Kindly include your first name, last name, e-mail address and your social network ID for the social network from which you access our Services (if applicable) in the body of the e-mail (for example, your Facebook user ID). Please note that certain records, for example, those relating to payments or customer service matters, will be retained for legal and accounting purposes. If you have sent or posted content on the Service, we may not be able to delete it.

To manage the information Chimplay receives about you from a social network, like Facebook, you will need to follow the instructions at that site for updating your information and changing your privacy settings. The privacy management tools for applications on Facebook are available at http://www.facebook.com/settings/?tab=privacy. To review and update information associated with your Chimplay game profile in certain games, visit the 'Settings' page in that game. You also can manage some types of information collection and use by visiting the 'Settings' page of your mobile device and reviewing the permissions of each application or 'app.' You can request the removal of your Account Information by disconnecting or removing the Chimplay application from your social network or third-party service account by the directions provided by the social network or third-party service. You can manage some aspects of information collection and use by visiting the settings area of your (mobile) device and reviewing the permissions of each application. When Chimplay receives your information from a social network, that information is stored and used by Chimplay by this Privacy Policy and Terms of Service, and you may access and update that information as described above. Game accounts or other accounts created with Chimplay are considered active until we receive a user request to delete or deactivate them.

Policy Regarding Persons Under 21

This product and website are intended for use by those 21 or older for amusement purposes only. Without detracting from the above, Chimplay does not knowingly collect personal information from children under the age of 18. Children under the age of 18 should not use our websites or games at any time. If Chimplay determines that a person under the age of 18 has provided personal information, Chimplay will take reasonable steps to delete such information immediately.

International Operations and Transfers Out of the EEA

When you use our Services, your data may be sent to the United States and possibly other countries. As part of our international operations, we may transfer data to our Affiliates at times for our legitimate business purposes.

We store information about players and visitors to our sites on servers located in the United States, and we may also store this information on servers and equipment in other countries. Personal data collected within the European Economic Area ('EEA') may be transferred to and stored at, a destination outside of the EEA. The data we hold may also be processed by employees operating outside of the EEA who work for one of our vendors or us. Staff may be engaged in, among other things, (i) the processing of transactions and your payment details and (ii) the provision of support services. When we transfer your personal information internationally, we will take reasonable steps to ensure that your personal information is secure, lawfully and in the manner, we describe here. Please note that laws vary under different jurisdictions, and so the privacy laws applicable to the locations where your information is transferred to or stored, used or processed in, may differ from the privacy laws applicable to your location of residence.

We comply with the EU Data protection regulation, and the local Data Protection Authorities' guidelines, in the countries we operate, regarding the collection, use, and retention of personal information from European Union member countries.

Security

Chimplay has implemented practical technical and organizational measures designed to keep your information secure both online and offline, protecting it from accidental loss and unauthorized access, use, alteration or disclosure. We are committed to the protection of customer information.

We will take appropriate steps to ensure that your data is treated securely and by this Privacy Policy. When you sign into your Chimplay account or enter payment information, our third-party payment processor, or we use secure socket layer technology ("SSL") to encrypt the transmission of that information. While we take reasonable precautions against possible security breaches of our Services and our customer databases and records, no website or Internet transmission is completely secure, and Chimplay cannot guarantee that unauthorized access, hacking, data loss, or other breaches will never occur and that third parties will never be able to overcome those measures or use your personal information for improper purposes.

Please note that email and messaging systems are not considered secure, so Chimplay discourages you from sending Chimplay personal information through these channels. We urge you to take the necessary steps to keep your personal information safe (including your account password), and to log out of your account after use. If you access our Services through a social network and your social network account is hacked, this may lead to unauthorized play of your Chimplay games without your permission. Therefore, we insist that you take care to keep your Account Information safe and secure. Although we strive to protect your personal data, we cannot guarantee the security of your data while it is being transmitted to our site; any transmission is at your risk. Once we have received your information, we have measures and security features in place that attempt to prevent unauthorized access. If you have questions about the security of our websites, please contact us at chimplays@gmail.com or submit a ticket via the applicable support channel.

Privacy Rights

We do not share personal information with third parties for their direct marketing purposes unless you affirmatively agree to such disclosure, typically by "opting in" to receive information from a third party that is participating in sweepstakes or other promotion on one of our sites. If you do ask us to share your personal information with a third party for its marketing purposes, we will only share information about that specific promotion, as we do not share information with any third party (other than our service providers) on an ongoing basis.

To prevent disclosure of your personal information for use in direct marketing by a third party, do not opt-in to such use when you provide personal information on one of our sites. Users in certain jurisdictions have a right to access personal information stored about themselves. Your right of access can be exercised by applicable law.